Job Details

Job Title: Universal Overnight Flex Position

Location: Thousand Hills Resort Hotel Branson, MO

Position Type: Full-Time / Overnight Shift (typically 11:00 PM - 7:00 AM)

Job Summary

The Universal Overnight Flex Position is a versatile role responsible for maintaining smooth hotel operations during overnight hours. This position combines front desk and audit duties with light security oversight, housekeeping assistance, and laundry responsibilities to ensure a safe, clean, and welcoming environment for all guests.

Key Responsibilities

Guest Services & Front Desk Operations

• Greet, check in, and assist guests with professionalism and courtesy.
• Manage phone calls, reservations, and guest inquiries.
• Process late arrivals, early departures, and resolve issues promptly and efficiently.

Night Audit & Financial Reporting

• Perform nightly revenue audits and reconcile all daily cash and credit transactions.
• Prepare end-of-day financial reports for management.
• Post room charges, adjustments, and other transactions accurately.

Security & Safety Monitoring

• Conduct regular property walkthroughs to ensure guest and staff safety.
• Respond to noise complaints or disturbances professionally.
• Secure entrances and restricted areas during overnight hours.

Housekeeping & Laundry Support

• Maintain cleanliness in public spaces, lobby areas, and back offices.
• Assist with laundry operations, including washing, drying, folding, and organizing linens.
• Replenish guest and housekeeping supplies as needed for the next day's operations.

Qualifications

• Prior hotel, customer service, or night audit experience preferred.
• Strong attention to detail and ability to work independently.
• Basic math and computer skills; familiarity with property management systems a plus.
• Good communication and problem-solving abilities.
• Must be able to stand and move for extended periods and perform light physical work.