Job Details

Become the Heart of Still Waters: Evening Guest Services Representative

Do you have a passion for creating memorable guest experiences? Are you a warm and welcoming individual with a knack for hospitality? Still Waters Lakefront Resort, a beloved family-owned haven for 45 years, is seeking an enthusiastic Evening Guest Services Representative to join our family! Be the first and last impression for our guests, creating magical moments from check-in to check-out.

Why Still Waters is the Perfect Place for You:

• A Legacy of Warmth: Join a 45-year legacy of hospitality where you'll be more than just an employee - you'll be part of our family.
• A Stunning Workplace: Imagine coming to work every day in a beautiful lakeside setting. It's not just a job; it's an experience!
• Grow With Us: We're committed to nurturing your growth and development. Your voice matters here, and we'll support you every step of the way.
• Competitive Rewards: We offer top-notch benefits, competitive pay, and bonus opportunities to recognize your hard work and dedication.

What You'll Do:

• Create Magical First Impressions: Greet guests with a genuine smile and provide a seamless and welcoming check-in experience.
• Be the Local Expert: Share your knowledge of our resort, rooms, rates, and amenities, making each guest feel valued and informed.
• Manage Reservations Like a Pro: Handle phone and online bookings with accuracy and efficiency.
• Turn Challenges into Opportunities: Address guest concerns with empathy and a positive problem-solving approach.
• Teamwork Makes the Dream Work: Collaborate seamlessly with our housekeeping and maintenance teams to ensure pristine and inviting guest rooms.
• Enhance the Experience: Intuitively recommend additional services and room upgrades to elevate our guests' stays.

What We're Looking For:

• A Natural People Person: Your passion for customer service shines through in every interaction.
• Hospitality Experience: Familiarity with hotel/resort operations, including front desk, customer service, and reservations is highly desired.
• A Positive Problem-Solver: You approach challenges with a can-do attitude and a friendly smile.
• Highly Organized: Your attention to detail ensures smooth and efficient operations.
• A True Team Player: You thrive in a collaborative environment and enjoy working towards shared success.

Our Commitment to You:

• A Supportive Family Atmosphere: We treat each other like family, because that's what we are.
• Competitive Compensation & Benefits: We value your contributions and offer a comprehensive package to reflect that.
• Opportunities for Growth: We're invested in your future and provide opportunities for learning, growth, and career advancement.

Ready to embark on a rewarding journey? Apply now and become a part of the Still Waters family! We can't wait to welcome you!

Evening shift offers shift differential pay. Enquire about it in your interview!