Job Details

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!
• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Purpose

The Rooms Controller will focus primarily on the back end of reservations and will also assist with the Front Desk when it is busy.

Principal Duties and Responsibilities

• Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Proficiency will be required in SPI reservation system, Channel Rush, Teams, Outlook, WebTMA and Excel.
• Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
• Is responsible for assisting checking in guests efficiently and courteously.
• Collect balances and post appropriate room charges
• Answers and transfers all calls using proper telephone etiquette
• Answers guest questions about local restaurants and attractions
• Makes courtesy calls and follow up calls to all guests' issues
• Sends confirmation letters to owners/guests
• Coordinates with all other departments to ensure a smooth response to guest's requests
• Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
• Prepares check-in packets for the upcoming week
• Reconciles rentals for the previous month
• All other duties as assigned by management

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here's what you can expect: At Capital Vacations we are united by a common purpose of "Travel. Gather. Smile. Repeat." We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/ GED
• Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
• Excellent computer skills, and attention to detail. Excellent customer service skills with the ability to work under pressure. Active listener, excellent verbal and written communication skills.
• Ability to have a flexible schedule