Job Details

Admissions Attendants

Admissions Attendants are the first to interact with our guests as they welcome them into the adventure of the upside-down building. Admissions Attendants are an intrinsic part of positive ticket sale interactions including sharing valuable information with guests, setting the tone for the WONDERful experiences they have in store for them inside the attraction!

Responsibilities

• Greet, welcome, and interact with all guests as they enter and exit the attraction
• Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
• Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
• Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
• Answer phones and redirect calls in a courteous, professional manner to the appropriate department
• Maintain a clean and organized work environment according to WonderWorks standards
• Follow the checklist for required duties and timelines
• Address and manage all complaints and concerns that occur during shifts; if unable to appropriately resolve, refer guest complaints and/or incidents to the Manager on Duty
• Perform other duties as assigned

Qualifications

• Excellent communication skills and customer service skills
• Observational skills to ensure safe practices and recognize guest needs
• Basic mathematical skills, as needed to make change
• Ability to work any shift including nights, weekends, holidays, and weather conditions

Education and Experience

• High school diploma or equivalent preferred
• Previous themed entertainment and sales experience is preferred

Physical Demands

• Prolonged periods of standing and walking throughout the work area
• Ability to lift and/or move up to 25 pounds

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Remote work is not offered for this position. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.