Job Details

Overview: A Housekeeping Inspector plays a crucial role in ensuring cleanliness, orderliness, and hygiene standards in hospitality establishments. They are responsible for inspecting guest rooms, public areas, and other facilities to ensure compliance with established cleanliness standards and procedures.

Key Responsibilities:

1. Room Inspection:
   • Conduct thorough inspections of guest rooms, including bedrooms, bathrooms, and common areas, to ensure cleanliness, maintenance, and compliance with organizational standards.
   • Check for proper placement of amenities, linens, and supplies.
   • Identify and report any maintenance or repair issues to the appropriate department.
   • Inspectors may be required to perform basic Housekeeping tasks (making beds, placing items in units, etc...) in absence of Housekeeper or when short staffed.
2. Quality Assurance:
   • Monitor and maintain high standards of cleanliness and presentation throughout the property, and work with sense of urgency to ensure units are completed by check in time.
   • Ensure adherence to cleaning procedures and protocols.
   • Identify areas for improvement and provide feedback to housekeeping staff.
3. Training and Development:
   • Provide training and guidance to housekeeping staff on cleaning techniques, standards, and procedures.
   • Conduct periodic training sessions to reinforce best practices and ensure consistent performance.
4. Inventory Management:
   • Assist in inventory management by monitoring supplies, ordering replenishments, and maintaining stock levels of cleaning materials and amenities.
5. Guest Satisfaction:
   • Respond promptly and courteously to guest inquiries and requests related to housekeeping services.
   • Address any guest concerns or complaints regarding cleanliness and work towards satisfactory resolution.
6. Compliance and Safety:
   • Ensure compliance with health, safety, and environmental regulations.
   • Follow proper procedures for handling and disposing of hazardous materials.
   • Conduct regular safety inspections and report any hazards or violations.

Education and Experience:

• High School Diploma or GED
• Proven Housekeeping or Hospitality Experience - Additional certifications or an understanding of Resort/Rental Unit operations is a plus!

Benefits:

• Complimentary tickets to various shows and attractions in the local area
• Access to health, dental, vision, life and Rx insurance available after 60 days for full-time employees

Requirements:

• Must possess a valid driver's license and be insurable under Thousand Hills Management Company's motor vehicle coverage when operating a vehicle as a part of the position.
• Must have reliable transportation to commute between rentals (no scooters, mopeds, motorcycles)
• Ability to speak/comprehend basic English is a must
• Must have the ability to work well with a team, prioritize tasks, and perform with a sense of urgency and a real concern for guest satisfaction.
• Must be able to communicate professionally and effectively, in person and electronically
• Must have flexible availability, including weekends and holidays.
• Ability to work mostly days with willingness to cover evening hours as needed.
• Ability/willingness to write routine reports and correspondence using computers and/or smartphones
• Must have a desire to deliver a positive attitude to our guests and the team around you!

Work Conditions:

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this Job, the employee is frequently exposed to cold, wet, hot and/or humid conditions. The employee is frequently exposed to airborne particles; toxic or caustic chemicals and outside weather conditions.